FAQs
1. What is the return policy for products purchased at Belqis Botanical?
Answer: Customers have the right to return products within 14 days of receiving them, without providing a reason. The products must be returned in their original state and packaging, along with all accessories. The customer is responsible for the return shipping costs.
2. How can I place an order on the Belqis Botanical website?
Answer: To place an order, select the desired products on the website and add them to your cart. Review your cart, proceed to the checkout, fill in your necessary details, including payment information, and finalize the purchase. You'll receive an order confirmation email once the process is complete.
3. What payment methods are accepted by Belqis Botanical?
Answer: Belqis Botanical accepts various payment methods, including credit card payments, iDEAL, Apple Pay, Sofort, and Sepa bank transfers.
4. How long does delivery take?
Answer: Belqis Botanical strives to deliver orders within 2 working days, but the delivery time can depend on the supplier. The maximum delivery time is 30 days, after which you have the right to cancel the order if not delivered.
5. What should I do if my order arrives damaged?
Answer: If your order arrives damaged, you should report the issue to Belqis Botanical via email or phone within two working days of receiving the goods.
6. Can I cancel a service I purchased, and what is the procedure?
Answer: Yes, services can be canceled within 14 days of entering into the agreement, without providing a reason. Follow the instructions provided by Belqis Botanical at the time of purchase to cancel the service.
7. What happens if there is a price increase after I place my order?
Answer: Price increases within 3 months of placing your order are only allowed if due to legal regulations. You will be informed, and you have the right to cancel the order if the price increase occurs more than 3 months after placing the order.
8. Is my personal data safe with Belqis Botanical?
Answer: Yes, Belqis Botanical respects your privacy and only uses your personal data to process your order and inform you about their products. Your data will not be used for commercial purposes without your consent.
9. What are the options if my product is out of stock?
Answer: If a product is out of stock, Belqis Botanical will attempt to offer a replacement item. You will be informed about this, and you retain the right to return the replacement item if it doesn’t meet your expectations.
10. How does Belqis Botanical handle complaints?
Answer: Belqis Botanical has a complaints procedure and responds to complaints within 14 days of receiving them. If a longer processing time is needed, you will be informed within this period along with an expected resolution time.